report: Pre-Launch user research
AWS launched its first, native Contract Lifecycle Management (CLM) platform in January 2021. Prior to launch, my generative and evaluative research led to the implementation of 20+ workflow and attribute changes. [Full report]
report: Post-Launch user research
Following launch, my analysis on user satisfaction and reception was reviewed by stakeholders as a means to evaluate the product’s functionality, determine financial planning for the following year, and reaffirm executive sponsorship. [Full report]